Instructions on the Right of Revocation

(1)   Right of Revocation
Within the EU you have the right to revoke the contract within a period of two weeks in written form (i.e. by letter, email, fax) without giving any reason. The period starts soonest at the day after receiving this information, but not prior to the ingress of the goods at your place (in case of recurring goods and services of similar type not prior to the ingress of the partial performance) and also not before we have entirely fulfilled our legal obligations to inform you about your right of revocation.

The contract is revoked in time, if you send the goods within this time period. The declaration of revocation has to be addressed to:

Errorhead
c/o Marcus Deml
Wohldorfer Str. 55
22081 Hamburg
GERMANY

or via Email to
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(2) Legal Consequences of Revocation

If you effectively exercised your right of revocation, both parties have to reimburse the performances and use (e.g. interest) where applicable.

You may have the obligation to pay compensation for the lost value, if you can not or not reimburse the received goods in total or only in a declined condition. This regulation also comprises those impairments, which are generated from the normal utilization of the goods.

Impairments generated by the examination of the goods – how it would have been possible in a retail shop – are excluded from this obligation.

We advise you, that you can avoid the obligation to pay compensation for the lost value, if you treat the goods like foreign property until the end of the period. You should omit anything that could affect the value of the goods and treat them as goods in a retail shop.

The original product has to be intact and undamaged in case of return (protected by another additional packaging), complete and undamaged.

Those goods that can be shipped in a package will be sent back on the risk of the vender.

The customer within Germany must cover the cost of the return if the goods as supplied are in accordance with what was ordered and if the price of the item to be returned does not exceed EUR 40,00 or, if the price of the item is higher, if at the time of cancellation he has not yet paid for it in full or made a contractually agreed part payment. In any other case the return of the goods is free of charge to the customer within Germany.

The cost of the return of goods from outside Germany has to be covered by the customer in any case. Items, which cannot be sent by parcel post, will be collected from the customer.